A product return is typically a result of unmet customer expectations.  At Southern Deer Stands we make it our business to provide our customers with a complete solution to their need and we take this commitment very seriously.  However, this also requires the customer to be an active participant in the solutioning process including and up to verifying the products on the invoice at the time of purchase prior to any products being picked up or shipped.  As such we have the following policy on returns:

No returns will be accepted without prior authorization from Southern Deer Stands.  All returns will be charged a 25% restocking fee.  No returns will be accepted on custom or special ordered products.  Returned products must be in new condition and undamaged, Southern Deer Stands reserves the right to make final decision on quality of returned products upon receipt and products that are returned in less than like new condition will not be accepted as refund eligible.

Upon Southern Deer Stands issuing a return merchandise authorization (RMA), a pre-paid shipping label will be sent to the customer via email and the customer is responsible for promptly repacking the products in the original or comparable to original shipping packing and shipping per instructions that will be provided.  Southern Deer Stands will not accept responsibility for RMA’s that are damaged as a result of poor or inadequate packing by the customer.  In the case of poor or inadequate packing a refund may be reduced up to up to the remaining 75% due back to customer, depending on amount of damages sustained to the product.